Refund policy

Claims & Order Cancellation Policy

We have a 14-day claim policy, which means you have 14 days after receiving your item to report any issue with your order.

To be eligible for a claim, your item must have arrived damaged, defective, or have any other issue affecting the product. Please contact us by email at support@vogilia.com and provide your receipt or proof of purchase, along with photos or any relevant information regarding the issue.

If your claim is accepted and there is a confirmed issue with your product, we will arrange for a replacement item to be sent to you.

For any questions or concerns regarding your order or a product issue, please contact us at support@vogilia.com.

Order Cancellations

If you wish to cancel your order, please contact us as soon as possible by email at support@vogilia.com.

Orders can only be cancelled if they have not yet been shipped. If your cancellation request is accepted, a 15% cancellation fee will be deducted from your refund.

Once an order has been shipped, it can no longer be cancelled.